DRIVING LESSONS
The pupil and their I WiLL Drive Instructor are responsible for agreeing all matters relating to the timing, location and duration of individual lessons which shall be recorded and communicated via WhatsApp. If either party needs to change or cancel lessons this should be done using a WhatsApp message so in the future it is easier to resolve any disputes.
Both the pupil and their I WiLL Drive Instructor should be ready for lessons at the specified time and location.
The pupil must ensure payment has been made before any lessons are taken.
The pupil must always wear a pair of thin soled shoes suitable for driving and bring spectacles or contact lenses if required by law. It is essential that both pupil and instructor are fully alert for driving lessons. Alertness can be affected by lack of sleep, regular meals and fluid intake.
Both pupil and instructor are aware of the list of medical conditions that can affect their ability to drive and agree to inform the DVLA if required to do so by law. Both pupil and instructor understand that failing to notify DVLA could result in a large fine and perhaps invalidate any insurance claims.
The instructor will check the pupil’s eyesight on their first driving lesson and shall make relevant licence checks before the first lesson. The pupil must bring their provisional licence on their first lesson.
If the pupils eyesight or driving licence situation changes before or after their first lesson, eg. points on licence, convictions or medical conditions it is the pupils responsibility to inform their instructor. Failure to pass an eyesight test with an instructor at any time will result in the lesson ending and the pupil still being charged.
CANCELLATIONS
The pupil losing their phone, not having phone credit or not having the money for their lesson are not valid excuses for late cancellations or not showing up for a lesson.
The pupil must ensure that their instructor has up to date contact details if they need to cancel or change a lesson.
If the pupil or instructor needs to amend or cancel a driving lesson the appropriate notice period must be adhered to as set out below.
All cancellations must be made directly between the pupil and their instructor and with the relevant cancellation period.
Short notice cancellations or missed lessons will be charged in full.
Lessons should always be amended or cancelled via WhatsApp. Please ensure that the message has been received by the recipient.
1 Hour Lessons = 24 Hours Notice
1.5 Hour Lessons = 36 Hours Notice
2 Hour Lessons = 48 Hours Notice
If 3 or more hours of lessons are booked in a 7 day period payment must be made in advance and separate terms and conditions will apply
A single 1 or 2 hour lesson may be changed or cancelled as per the standard notice periods. If more than one lesson needs to be changed or cancelled, 7 full days notice will be required.
This will include losing their fee if any or all of the lessons are changed or cancelled at short notice
PAYMENTS & REFUNDS
The pupil should always ensure payment has been made for their lesson(s) and pay their instructor before each lesson.
We occasionally accept cash but prefer bank transfer to keep banking charges to a minimum. Cheques are not accepted.
I WiLL Drive Instructors never accept any payments in arrears.
Prepaid lessons must be used within a year of initial payment. Lesson prices that have not been paid in advance may vary at any time.
Four weeks notice should apply if I WiLL Drive wishes to change its pricing.
Unused lessons are fully refundable to the pupil as long as this is requested within a year of initial payment.
The pupil would need to provide their bank details for a refund to be issued.
DRIVING TESTS
If a pupil wants to use their I WiLL Drive Instructor’s car for the test then their instructor must consent and agree that the pupil is at test standard.
At test standard the pupil should be getting it right all of the time without their instructors’ help.
Passing a theory test DOES NOT mean that the pupil should book a driving test automatically as everybody progresses at different rates.
For more information visit www.readytopass.campaign.gov.uk
The pupil’s instructor is best placed to advise whether they are ready to book and will help them make the decision to book based on waiting list times, lesson availability and progress to date.
The pupil must have a 40 minute Mock Test before sitting a practical test to give both pupil and their instructor the best indication of test readiness.
If the pupil is using their own car for the driving test, a Mock Test is advisory not mandatory.
If the pupil books a driving test without their I WiLL Drive Instructor’s consent then they should make arrangements to do the test in their own car.
If the pupil is driving a car at home more than in their I WiLL Drive Instructor’s car then it will always be recommended to take the driving test in the car which they are more familiar with.
I WiLL Drive reserves the right to withdraw our cars for test purposes if the pupil proves not to be at test standard and can do this up to the test time. Every effort will be made to comply with the DVSA’s current required cancellation period.
If the pupil is not reaching test standard in the lead up to their driving test the instructor will make the pupil aware and discuss options in advance.
The pupil cannot hold I WiLL Drive responsible if the DVSA cancel or change your Driving or Theory Test appointment OR if any mechanical failures occur before or during a test.
I WiLL Drive will make every effort to arrange a different car or to fix the problem wherever possible.
GENERAL HYGIENE & COVID 19/COLD/FLU/SICKNESS SYMPTOMS
I WiLL Drive reserves the right to enforce wearing face coverings at any time if infection rates are high for any infectious illnesses including Covid 19 particularly in the winter months.
The I WiLL Drive Instructor may require that hand sanitiser is used before and after each driving lesson.
The training vehicle should be cleaned inside and out on a weekly basis. If the pupil is not happy with the general cleanliness of the training vehicle the pupil should make their I WiLL Drive Instructor aware.
If the pupil or I WiLL Drive Instructor shows any signs of symptoms of any type of illness on or before the day of a driving lesson then face coverings should be worn in the car to help prevent transmission. This would include if pupil or instructor have been in close contact with anyone displaying Cold/Flu/Covid/Sickness like symptoms, especially within the same household.
These precautions are taken to limit lesson cancellations and loss of earnings due to illness. I WiLL Drive Instructors also have a responsibility to try to ensure all pupils can still get to their long awaited Driving Test appointments.
I WiLL Drive Instructors will always have a supply of disposable masks but we would prefer pupils to bring their own to reduce plastic waste.
If the pupil would prefer their instructor to wear a mask in the car and have all surfaces wiped down before each lesson their instructor would be more than happy to do so. In this case the pupil needs to make their I WiLL Drive Instructor aware of what they would prefer before each lesson.
DECLARATION
Both pupil and the Assigned I WiLL Drive Instructor have read and understand the above Terms and Conditions and agree to comply with them and enter into a contract for driving tuition. By booking a I WiLL Drive Lesson or mock test both the pupil and instructor have deemed to have agreed to these terms and conditions.
A copy of these will be emailed to the pupil for their records.
I WiLL Drive reserves the right to amend these Terms and Conditions at any time but will always inform existing pupils of any changes made.